Refund policy
We want you to feel confident when shopping with CLEARSTEM. If your purchase is not the right fit, we offer a simple return and exchange process.
30-DAY RETURN WINDOW
Eligible orders placed directly through clearstem.com may be returned within 30 days of delivery.
Your return request must be submitted within the applicable return period.
RETURNS AND REFUNDS
Customers may choose from the following options when eligible:
• Refund to the original payment method
• Exchange for another eligible product
• Store credit for a future purchase
Refund requests are subject to an $11 handling fee, which will be deducted from the refund amount.
The handling fee does not apply when choosing an exchange or store credit.
Original shipping charges are not refundable.
HOW TO START A RETURN
To begin a return or exchange, please use our online return process or contact our Customer Support Team.
Please have the following information available:
• Order number
• Email address used for the purchase
• Product information
• Reason for the return, if requested
Once your request has been submitted, you will receive instructions regarding the next steps.
BUNDLE ORDERS
If only part of a discounted bundle is returned, the value of the items kept may be recalculated based on the applicable individual product pricing.
The final refund amount may therefore differ from the original bundle discount amount.
GIFTS
Products received as gifts may be eligible for store credit or an exchange.
Please contact Customer Support with the original order information when available.
RETAIL PURCHASES
Products purchased from an authorized retail partner must be returned according to that retailer's return policy.
We are unable to process returns for products purchased directly from a third-party retail location.
INTERNATIONAL ORDERS
International returns may be accepted.
Customers are responsible for return shipping costs and any applicable return-related customs charges unless otherwise stated.
GIFT CARDS
Gift cards are final sale and are not eligible for refunds.
DAMAGED OR INCORRECT ORDERS
If you receive a damaged, incorrect, or incomplete order, please contact us as soon as possible.
Please provide your order number and photographs when requested so our team can review the issue and determine the appropriate solution.
CONTACT
CLEARSTEM
Email: support@clearstem.com
Website: clearstem.com